We will only replace items that are defective or damaged. If you require a replacement for the same item, please contact us. However, please note that we do not accept returns, refunds, or exchanges for bulk orders as they are processed after confirmation and receipt of a government-issued ID.

As soon as you receive your shipment, we recommend you:

  • Inspect the contents for physical defects or shipping damage.
  • Report any damage to the merchandise.
  • The report must be made within 24 hours of delivery.
  • Reporting within the timeframe is necessary to receive a replacement.
  • This process ensures customer satisfaction.

Please consider:

  • The Web Mockup and the Product received may vary slightly.
  • The website provides a product description and size guideline.
  • Carefully read the product description and size guideline before placing an order.
  • Being aware of the information provided can help in avoiding any discrepancies.
  • Ensure a better shopping experience by being informed beforehand.

Packaging Your Return

  • Returned items must be received within 2 days in original condition; washed, worn, or used items will not be accepted.
  • Please include your invoice or a note with your name, address, and order ID# with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* We do not accept returns on Used and Size issue products. Select your size carefully, Once you have selected a size now it does not fit you, we encourage you for a new order.

*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable*

If you have any questions or concerns about our Return & Exchange Policy, please feel free to contact us at support@balmainshirts.com. Our customer service team is always available to assist you.